Service design

.background-image.has-hash-21e73098 { background-image: url('/media/original_images/umcutrecht_header_TP6C411.png.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-21e73098 { background-image: url('/media/original_images/umcutrecht_header_TP6C411.png.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-21e73098 { background-image: url('/media/original_images/umcutrecht_header_TP6C411.png.870x478_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-21e73098 { background-image: url('/media/original_images/umcutrecht_header_TP6C411.png.1132x622_q70_crop_format-jpg.jpg'); } }

A handle on your hospital visit

UMC Utrecht

.background-image.has-hash-96cd14a8 { background-image: url('/media/original_images/vdl_high.jpeg.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-96cd14a8 { background-image: url('/media/original_images/vdl_high.jpeg.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-96cd14a8 { background-image: url('/media/original_images/vdl_high.jpeg.870x478_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-96cd14a8 { background-image: url('/media/original_images/vdl_high.jpeg.1132x622_q70_crop_format-jpg.jpg'); } }

UX design innovation for airports

Vanderlande

.background-image.has-hash-81b97b02 { background-image: url('/media/original_images/00-brandmr-cover-small.png.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-81b97b02 { background-image: url('/media/original_images/00-brandmr-cover-small.png.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-81b97b02 { background-image: url('/media/original_images/00-brandmr-cover-small.png.870x478_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-81b97b02 { background-image: url('/media/original_images/00-brandmr-cover-small.png.1132x622_q70_crop_format-jpg.jpg'); } }

Making legal assistance accessible to all

BrandMR

.background-image.has-hash-c39a9a14 { background-image: url('/media/original_images/01A_Teso.png.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-c39a9a14 { background-image: url('/media/original_images/01A_Teso.png.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-c39a9a14 { background-image: url('/media/original_images/01A_Teso.png.870x478_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-c39a9a14 { background-image: url('/media/original_images/01A_Teso.png.1132x622_q70_crop_format-jpg.jpg'); } }

An optimal ferry trip

TESO

.background-image.has-hash-d48625c9 { background-image: url('/media/original_images/Swapfiets_fietsers_2.jpg.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-d48625c9 { background-image: url('/media/original_images/Swapfiets_fietsers_2.jpg.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-d48625c9 { background-image: url('/media/original_images/Swapfiets_fietsers_2.jpg.560x310_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-d48625c9 { background-image: url('/media/original_images/Swapfiets_fietsers_2.jpg.740x407_q70_crop_format-jpg.jpg'); } }

Intuitive tooling allows Swapfiets to grow

Swapfiets

.background-image.has-hash-88e33165 { background-image: url('/media/original_images/GrootsteMuseum-Campagnebeeld.jpg.686x376_q70_crop_focal_area-1311%2C503%2C2576%2C998_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-88e33165 { background-image: url('/media/original_images/GrootsteMuseum-Campagnebeeld.jpg.686x376_q70_crop_focal_area-1311%2C503%2C2576%2C998_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-88e33165 { background-image: url('/media/original_images/GrootsteMuseum-Campagnebeeld.jpg.560x310_q70_crop_focal_area-1311%2C503%2C2576%2C998_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-88e33165 { background-image: url('/media/original_images/GrootsteMuseum-Campagnebeeld.jpg.740x407_q70_crop_focal_area-1311%2C503%2C2576%2C998_format-jpg.jpg'); } }

The Largest Museum of the Netherlands

Museum Catharijneconvent

.background-image.has-hash-4c932586 { background-image: url('/media/original_images/_Thumbnail.jpg.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-4c932586 { background-image: url('/media/original_images/_Thumbnail.jpg.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-4c932586 { background-image: url('/media/original_images/_Thumbnail.jpg.560x310_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-4c932586 { background-image: url('/media/original_images/_Thumbnail.jpg.740x407_q70_crop_format-jpg.jpg'); } }

Design the dress of your dreams

Vlisco

.background-image.has-hash-8b98da07 { background-image: url('/media/original_images/tate_thumb_NpOWuyA.jpg.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-8b98da07 { background-image: url('/media/original_images/tate_thumb_NpOWuyA.jpg.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-8b98da07 { background-image: url('/media/original_images/tate_thumb_NpOWuyA.jpg.560x310_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-8b98da07 { background-image: url('/media/original_images/tate_thumb_NpOWuyA.jpg.740x407_q70_crop_format-jpg.jpg'); } }

Vind je dag

Tate Londen

.background-image.has-hash-0af843b9 { background-image: url('/media/original_images/014076_Maaike_VanGogh_0E3A1879_3COR_4000px.png.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-0af843b9 { background-image: url('/media/original_images/014076_Maaike_VanGogh_0E3A1879_3COR_4000px.png.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-0af843b9 { background-image: url('/media/original_images/014076_Maaike_VanGogh_0E3A1879_3COR_4000px.png.560x310_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-0af843b9 { background-image: url('/media/original_images/014076_Maaike_VanGogh_0E3A1879_3COR_4000px.png.740x407_q70_crop_format-jpg.jpg'); } }

Get to know Vincent

Van Gogh Museum

.background-image.has-hash-5cfe10ce { background-image: url('/media/original_images/Schiphol_poortjes.jpg.686x376_q70_crop_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-5cfe10ce { background-image: url('/media/original_images/Schiphol_poortjes.jpg.686x376_q70_crop_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-5cfe10ce { background-image: url('/media/original_images/Schiphol_poortjes.jpg.560x310_q70_crop_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-5cfe10ce { background-image: url('/media/original_images/Schiphol_poortjes.jpg.740x407_q70_crop_format-jpg.jpg'); } }

Self service border control

Schiphol

.background-image.has-hash-e871e6a3 { background-image: url('/media/original_images/dekey_design-research.jpg.686x376_q70_crop_focal_area-597%2C653%2C1197%2C701_format-jpg.jpg'); } @media (min-width: 530px) { .background-image.has-hash-e871e6a3 { background-image: url('/media/original_images/dekey_design-research.jpg.686x376_q70_crop_focal_area-597%2C653%2C1197%2C701_format-jpg.jpg'); } } @media (min-width: 800px) { .background-image.has-hash-e871e6a3 { background-image: url('/media/original_images/dekey_design-research.jpg.560x310_q70_crop_focal_area-597%2C653%2C1197%2C701_format-jpg.jpg'); } } @media (min-width: 1180px) { .background-image.has-hash-e871e6a3 { background-image: url('/media/original_images/dekey_design-research.jpg.740x407_q70_crop_focal_area-597%2C653%2C1197%2C701_format-jpg.jpg'); } }

Where the tenant becomes the boss

De Key

Understand your customer at every step in their customer journey

A consumer always uses a product or service in order to achieve a greater goal. Having a fun day out with the family, or getting the right kind of help in hospital. Understanding your customer at every point in their journey, and making sure that your organisation contributes to that journey, is the main goal of service design. Read more about our vision on service design.

Would you like to know more?

Leave a message